If you're unhappy with any aspect of our work, we’d like to hear about it. Our aim is to respond to any complaint within 2 working days. If we need to investigate further, we'll let you know we've received your complaint and how long it will take to resolve.
Complaints should be directed to:
Wimbledon Guild of Social Welfare
30/32 Worple Road
• We will endeavour to address complaints within 2 working days of receipt.
• The complaint will be fully investigated and a written response provided within 10 working days of receipt.
• If we are unable to meet the deadline, we will advise the reasons for this and notify you of a revised date for response.
If your complaint has not been resolved satisfactorily a review will be conducted internally. If your complaint is about Wimbledon Guild’s fundraising and you are unsatisfied with Wimbledon Guild response you can escalate your complaint to the Fundraising Regulator. Wimbledon Guild is a member of the Fundraising Regulator and agrees to fundraise in accordance with the Code of Fundraising Practice and the Fundraising Promise.
Socially isolated people across Merton are depending on us for immediate and practical support with food deliveries, telephone befriending and much more. In what is a difficult time for everyone, help us support vulnerable people who are likely to feel the impact most.