COMMENTS AND COMPLAINTS

We always welcome your comments and suggestions. They help us to know what we are doing well and where we can do better. 

How to make a complaint

If you're unhappy with any aspect of our work, we’d like to hear about it. Our aim is to respond to any complaint within 2 working days. If we need to investigate further, we'll let you know we've received your complaint and how long it will take to resolve.


Complaints should be directed to:

Wimbledon Guild of Social Welfare 

Guild House 

30/32 Worple Road 

London  

SW19 4EF  

Email: info@wimbledonguild.co.uk

How we will respond

• We will endeavour to address complaints within 2 working days of receipt.
• The complaint will be fully investigated and a written response provided within 10 working days of receipt.
• If we are unable to meet the deadline, we will advise the reasons for this and notify you of a revised date for response.

What happens next?

If your complaint has not been resolved satisfactorily a review will be conducted internally. If your complaint is about Wimbledon Guild’s fundraising and you are unsatisfied with Wimbledon Guild response you can escalate your complaint to the Fundraising Regulator. Wimbledon Guild is a member of the Fundraising Regulator and agrees to fundraise in accordance with the Code of Fundraising Practice and the Fundraising Promise.

We need your help...

Following government advice, we have had to make some temporary changes to how we operate. However, we are still working hard to support the vulnerable across Merton during these difficult times. Now, more than ever, we need your help.

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